Find answers to the most common questions about our services. If you cannot find what you are
looking for, please contact us directly, we are happy to help.
You will typically need a valid passport with at least 6 months of remaining validity, recent
passport-size photographs, a copy of your CNIC/ID card, proof of vaccination (meningitis is
mandatory), and for female pilgrims, a mahram (male guardian) requirement may apply depending on age. Our team will provide you with a full, up-to-date documentation checklist upon inquiry.
Yes. We offer customized family packages that cater to groups of all sizes. Our team will tailor
the itinerary, accommodation, and transportation to your family's specific needs and budget.
We recommend booking at least 4-8 weeks in advance, particularly during peak seasons such
as Ramadan and school holiday periods. Early booking ensures better hotel availability,
competitive flight fares, and sufficient time for visa processing.
Umrah is a voluntary pilgrimage that can be performed at any time of the year and involves
specific rituals at Masjid al-Haram in Makkah. Hajj is one of the Five Pillars of Islam, performed
annually during the Islamic month of Dhul Hijjah, and involves additional rituals in Mina, Arafat, and Muzdalifah.
Processing times vary depending on the visa type and destination. Saudi Umrah visas can
typically be processed within 1-2 weeks. For other destinations such as Schengen or UK visas,
processing can take 3-6 weeks or longer. We advise starting the process as early as possible.
Yes. We manage group and family visa applications, coordinating all documentation and
submissions together to streamline the process.
We work diligently to ensure all applications are submitted correctly and completely to minimize the risk of refusal. In the event of a refusal, we will advise you on the reasons and potential next steps, including reapplication or appeal options where applicable.
You can contact us by phone, WhatsApp, or email, or visit our office directly. Our team will
discuss your requirements, provide a customized quotation, and guide you through the booking
process
Yes. We offer flexible payment plans for select packages. Please discuss your requirements with our team and we will do our best to accommodate your needs.
Cancellation and refund terms vary depending on the package type, airline fare conditions, and
hotel policies. Our team will clearly communicate all relevant terms at the time of booking so there are no surprises.
We strongly recommend travel insurance for all journeys. Please ask our team about travel
insurance options at the time of booking.
Absolutely. We are experienced in arranging travel for elderly and special-needs pilgrims,
including wheelchair assistance, appropriate accommodation, and dedicated support throughout the journey.
Yes. In addition to Umrah and Hajj, we arrange international group tours and customized travel
packages to a range of destinations. Contact us with your desired destination and group size for a
tailored proposal.